Refund policy

Tickets are not usually refundable. You can reschedule your tickets up to 48 hours before your class for weekday classes, and 72 hours for weekend classes (For example, if you'd like to change your Sunday scheduled class, we'll need to know by Thursday morning). We allow one reschedule per booking. You need to let us know via email ONLY - not texts, insta comments, garbled phone messages, or courier pigeons. The easiest way is to reply to you confirmation email, or failing that, email hello@claywollongong.com with your booking details.

If you've signed up for a four or six week class, please note, we do NOT offer make up classes. You must be able to attend ALL class dates as listed.

However, should you feel unwell with cold or flu like symptoms, please do not attend a class. Instead email hello@claywollongong.com and we will manually reschedule your class. 

Coming to a class with others and one is experiencing cold/flu like symptoms or tested positive for Covid with less than 48 hours notice? We'll happily reschedule your small group (1-3 students). Unfortunately, we're unable to reschedule entire groups (3+).